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Questions & Answers

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  • Question
    What is the typical life span of a Dolphin robot?
    Answer
    The Dolphin is designed to last many seasons. However, the lifespan differs from Dolphin to Dolphin. Many different factors play a role, such as amount of use, pool chemistry, and pool surface.
  • Question
    What DIY repairs can I complete on my Dolphin?
    Answer
    DIY repairs should be completed by an authorized technician. Please contact your local retailer for service, Maytronics directly at 1-888-365-7446 or the support page of our website.
  • Question
    What are the voltage requirements for the Dolphin power supply?
    Answer
    The Dolphin requires a standard 120v outlet for power.
  • Question
    What are the plastic wrappers around the white foam climbing rings?
    Answer
    These are to protect the climbing rings during shipping. Please be sure to remove before the initial cycle.
  • Question
    What are the ideal operating temperatures for my Dolphin cleaner?
    Answer
    Dolphin robotic pool cleaners are best used in temperatures between 43 and 93 degrees.
  • Question
    Should I remove the Styrofoam from the motor unit?
    Answer
    No, do not remove, this is not packing material. These help the Dolphin with buoyancy within the pool.
  • Question
    My white climbing rings are dented, are they damaged?
    Answer
    No, the indentions on the rings are normal and due to the product settling during shipping. The rings will reshape once saturated with water.
  • Question
    My Dolphin is not cleaning the waterline?
    Answer
    This Dolphin is designed to climb the walls, but not up to the waterline. You may see the Dolphin perform an arch on the wall as it works its way down.
  • Question
    How do I remove the Dolphin from the pool?
    Answer
    Using the floating cable, pull the robot to the edge of the pool. Grab the handle and remove the robot from the water. Do not pull the robot out of the water using the cable. Place the pool cleaner on the side of the pool to allow the water to drain.
  • Question
    How do I register my Dolphin warranty?
    Answer
    Please visit link below to register you Dolphin. https://registration.maytronics.com/
  • Question
    How can I order parts for my Dolphin?
    Answer
    You may contact any dealer that sells our brand to purchase replacement parts. If you do not have a local retailer in your area, there are internet dealers that sell the Dolphin parts as well.
  • Question
    How do I get service for My Dolphin cleaner?
    Answer
    Please contact your original dealer of purchase for warranty service. If your dealer does not offer service, please contact Maytronics toll free at 1-888-365-7446 or the support page on our website.
  • Question
    How can I get a manual for my Dolphin?
    Answer
    To view the manual for your Dolphin, please visit the link below.
    http://manuals.maytronics.com/
  • Question
    Does the Dolphin pool cleaner ‘learn’ my pool?
    Answer
    No, the Dolphin pool cleaner performs a new mapping sequence on each cleaning cycle.
  • Question
    Can you use this cleaner in an in-ground pool?
    Answer
    Yes. The this Dolphin robotic pool cleaner is designed for the in-ground pool application.
  • Question
    Can you use Dolphin cleaners in hot tubs or ponds, etc.?
    Answer
    No, the Dolphin is not designed to clean hot tubs or ponds.
  • Question
    Can you leave the power supply out in the weather?
    Answer
    The power supply is water resistant but not waterproof. Please cover the power supply if inclement weather approaches. Do not leave the power supply in standing water. Do not allow the power supply to be submerged in the pool.
  • Question
    Can you leave the Dolphin in the Water?
    Answer
    It is safe to leave your Dolphin cleaner in the water when not in use. However, (when adding chemicals to the pool) please remove the Dolphin until the proper chlorine and PH balance are obtained.
  • Question
    Can I use my Dolphin pool cleaner with an extension cord or surge protector?
    Answer

    The Dolphin is not designed to be used with an extension cord. There are many different types of extension cords and we do not recommend using one. However, it is safe to use a surge protector with the Dolphin. This will help protect the Dolphin from surges in power such as thunderstorms.

  • Question
    Can I use my Dolphin in an Infinity pool?
    Answer
    Not all Dolphins are suitable for infinity pools, please contact Maytronics directly or your local Dolphin retailer for information regarding the models that are suitable for this pool type.
  • Question
    Can I use a Dolphin pool cleaner with my fiberglass or vinyl pool surface?
    Answer
    Yes, the Dolphin is suitable to use in fiberglass or Vinyl pool surfaces.
  • Question
    Can I purchase a Dolphin pool cleaner online with warranty service?
    Answer
    Maytronics offers several pool cleaners both via brick and mortar stores and via internet dealers that include warranty rights. Please refer to the ‘Residential pools’ section of our website for our product listings.
  • Question
    Can I purchase a Dolphin pool cleaner and use it abroad?
    Answer

    Dolphin pool cleaners purchased in the United States must be operated in North America in order to retain the warranty rights. Using any Dolphin pool cleaner outside of North America (that is purchased in the US) voids the warranty service agreement.

  • Question
    Can I leave the power supply unit outside in the elements?
    Answer
    The power supply unit is an electrical device which must be protected from the elements. When in use the unit needs to remain dry. Do not submerge the power supply unit in water as this will damage the internal components.
  • Question
    Are Dolphin pool cleaners safe to use when I'm swimming in my pool?
    Answer
    Dolphin pool cleaners are safe to use for the general public, however, (for safety precautions) we do not recommend swimming while the cleaner is in use. We also do not recommend leaving the cleaner in the pool for long extended periods of time.*

     

    *Please note the pool cleaner may stay in the water when using features such as the weekly timer for automating cleaning when you are away from your home.

Customer Reviews

Dolphin Nautilus Robotic Pool Cleaner

Based on 36 reviews

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4.64 out of 5 stars

36 reviews

Let us know what you think...

What others are saying

  1. One person found this helpful
    Tom

    5 out of 5 Naitilus

    Tom

    Vacuum works great, no issues at all but the computer only lasted two seasons with about 30 vacuums total. I maintained it perfectly, bringing inside for winter and only light debris use. Now have to get another computer.

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  2. Bill Lane

    4 out of 5 A review of swimming pool cleaner

    Bill Lane

    My wife and I were looking for an easier way to vacuum our residential swimming pool. We had been using the old hose, extension pole and weighted vacuum head and laboring to clean our pool. We had reservations about these “automatic” pool cleaners and decided to shop around and research them. We were not looking for the cheapest nor the most expensive and decided on this one after looking into them. We have to say this thing does a great job and it takes very little effort. Of course it has to be put in and taken out and cleaned but all you have to do is wash the filters with a water hose spray. We are very happy with it and highly recommend it to anyone wanting to reduce pool maintenance.

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  3. Jim Chaney

    4 out of 5 Works as advertised

    Jim Chaney

    The product works as advertised. The basket lasted one season before it started dry-rotting and tearing when cleaning it out. Will have to see where I can get another one.

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  4. Kris

    5 out of 5 Love this pool cleaner

    Kris

    We bought this pool cleaner a year ago. It does a great job cleaning the pool and is easy to use. We plug it in, throw it in the pool, push the start button and about 2 hours later the pool is clean. It is a bit heavy pulling out of the pool when it is full of water but rinse everything and put it away and you are ready to go for the next time. I also love the option of the 2 types of pool filters (1 for leaves and 1 for dirt). I would definitely buy another.

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  5. Tina & Tony Rivera

    5 out of 5 Well Worth it's Weight in Gold

    Tina & Tony Rivera

    Absolute God sent item!! Wish we would have purchased initially when our in-ground pool was put in. We also bought the caddy which is a must, great for transportation to pool side and storage. First robotic pool cleaner, did a lot research before purchasing – was manually cleaning previously for a few years before this. Now, I can place it and go and be more efficient with my time and get many things done while it cleans. It not only saves on my time but, previously the PH and other chemical imbalances do not happen now. We save on additional cost (not only of the chemicals but, over time exposure of the pool surface to the chemicals) and time spent purchasing the chemical to keep the water clean and clear. This does it all, we used it every 2-3 days. We have an in ground fiberglass, irregular pool shape, w/steps, seats, ledges and coves. Will not do the coves unless I begin by placing it in the cove otherwise, this would be a feature I wish it performed with out the added “trick” to get it to clean them. Overall, extremely satisfied with it’s performance!!

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  6. Cham Stamper

    5 out of 5 Love it!!

    Cham Stamper

    Cleans very well, and is easy to clean after use. Very, very happy with the product! Had an issue with the power supply when I first tried to use it, called the help line and they sent me a replacement immediately.

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  7. Paul Pasternak

    5 out of 5 Satisfied customer

    Paul Pasternak

    The nautilus exceeded my expectations in my first year of use. The ease of use, thorough cleaning capabilities and quick access to removable screens make this product a great value.

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  8. Pam Ecker

    5 out of 5 Love It!!

    Pam Ecker

    We purchased this vacuum last summer and just love it. It is so easy to use and does a great job. The cleaning process is so easy you just remove the cartridges and spray with a garden hose. Would recommend this product very highly.

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  9. Beverly

    5 out of 5 Wonderful robot!

    Beverly

    I use my pool robot cleaner every afternoon to keep my inground pool spotless. It does a great job and easy to clean. I couldn’t do without it! I love it just drop in in and let it do all the work!

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  10. Pat Chisolm

    5 out of 5 Great robot

    Pat Chisolm

    Was tired of having to clean the pool every week and wanted to try the new robot’s. Had tried a different one years ago and would not work in our pool. Did not want to spend a fortune but did want a good unit. Have been very impressed with the total operation of the unit. Had the clorinator tied with a piece of 100 lb fishing line to the side of the pool and forgot to take it out and started the robot. I looked out a little while later to see the unit hung up on the line. After ten minutes of work to remove the line I was surprised that there was no damage and has worked great ever since. So easy to clean great design absolutely love it
    Thanks.

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  11. Manny

    5 out of 5 Awesome product

    Manny

    I have had the nautilus now for about 2 years. It has worked flawlessly. I’m always amazed at how it cleans the entire pool every time. When watching it in the pool, it looks like there’s no rhyme or reason to it’s pattern. But it picks up every speck. I do have queen palms and sometimes it doesn’t get the palm frawns but they are 2 to 3 feet long, so that is understandable. But sometimes it does. It is a very powerful machine. Very easy to clean. It has cartridges that collect the debris and easy to get to and easy to clean. One set of cartridges picks up any debris you can see, the other set has a really fine filter for picking up dust sized debris. I don’t leave it in the pool. I put it in when the pool needs it and take it out, clean the cartridges, rinse it thoroughly ( pool chemicals are tough on equipment). I store it upside down to keep the rollers in good condition. Just an awesome tool.

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    • Maytronics US

      Maytronics US

      Hi there Manny!
      We are happy to hear that your Maytronics Dolphin Nautilus Cleaner has exceeded your expectations. Thank you for being a loyal customer. Happy pool season!

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  12. Craig Sees

    4 out of 5 Best pool cleaner

    Craig Sees

    Very satisfied with this product and our pool has never been cleaner.

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  13. Ralph

    5 out of 5 Great cleaner

    Ralph

    Have been using the Hayward navigator for over twenty years and this vacuum out performs that by a long shot. Climbs the walks and steps without a problem and is very easy to put in and take out. This will be our second year of use and hope it will last along time.

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  14. Brian McDonald

    5 out of 5 Dolphin Nautilus

    Brian McDonald

    This is my second Dolphin purchase, the first was factory refurbished and lasted 5 seasons. The machine works great and cleans my in ground pool fairly well allowing me to tackle other chores. My only wish would be an extended run time. I would highly recommend over the other products available.

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  15. John

    5 out of 5 Why did I wait so long ?

    John

    I should start out saying I have used my Dolphin Nautilus one season. I previously had a Polaris 360 which did an adequate job cleaning my pool but my new Dolphin Nautilus does a great job keeping my pool clean. It is also very easy to operate. My only issue is when taking it out of the pool, It seems heavy when filled with water. Not really a big problem but I thought worth mentioning. I just wish I would have purchased it sooner. Well worth the money.

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    • Maytronics US

      Maytronics US

      Hi John,

      We are glad you made the switch to a Maytronics Dolphin cleaner. We strive to exceed the expectations of each pool owner. Thanks for being a valued customer and have a happy pool season!

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  16. Margaret Lapre

    5 out of 5 Best Thing I Ever Ordered !

    Margaret Lapre

    I have been using cheaper automatic pool cleaners that never did even a decent job of cleaning my inground 16 by 32 Inground pool. I have been looking for an automatic pool cleaner and saw great reviews for this one. I decided to invest and it is wonderful. The filters are super easy to clean and the unit goes right up the sides of the pool. My only complaint is that the unit is a little heavy for me. I also purchased the caddy that comes with the unit. The caddy is wonderful for storing and moving the unit around. All in all, I love it and would not be without it. Even my daughter has borrowed it for her pool. Also, I use it either once or twice a week.

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  17. Michael Dugas

    5 out of 5 No more Polaris anything!

    Michael Dugas

    I bought this cleaner to replace several Polaris products which I noticed were becoming more cheaply made and designed with each new iteration.
    I was skeptical about an electric cleaner, and I had misgivings about how safe and reliable they might be in sustained usage.
    You see, I have an outdoor pool which lies underneath a 75 year-old live oak, which is an extremely dirty tree, and never ceases filling my pool with its mess.
    I am pleased with the Nautilus; it works tirelessly, cramming its collection baskets full to bursting, and I can rely on it to sweep the pool clear within several applications if the debris is particularly bad.
    For example, March is the month when this tree attempts to reproduce, thus shedding leaves, empty pollen sacs, acorns and clouds of spore. The pool can turn livid green overnight, but I am patient, and I just keep cleaning the sweep baskets every couple of hours, and let it do its job.
    Invariably, the pools returns to its beautiful aqua-blue state, something no Polaris product, even when they were properly made and constructed, was ever capable of doing.
    So long as Maytronics keeps its quality control and engineering practices at this level of quality, I will continue to support them with my purchases and my praise.
    God bless’em, they make a superb product!

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  18. Kelle gellar

    5 out of 5 It’s great

    Kelle gellar

    Very good

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  19. Aaron Allsopp

    5 out of 5 Great robot

    Aaron Allsopp

    Keeps my pool very clean. Also, had an issue that customer service was quick to handle. Extremely happy with my purchase.

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  20. harley mccorcle

    4 out of 5 Great

    harley mccorcle

    Love everything with the exception of the cord continues to tangle and it does not climb the wall very well

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  21. Marco Ramirez

    5 out of 5 Customer Review

    Marco Ramirez

    I live in Texas and within a city that has many mature trees, especially in the back yard where my swimming pool is located. The Dolphin has made my job, keeping the pool clean and efficient. I cannot do without it. I’ve owned it for almost 2 years.
    Recently it’s started to stop after ten minutes of operation. The Dolphin seems to be clean and everything in place, I just don’t know the maintenance involved and that’s where I’m currently at.

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  22. Nick

    5 out of 5 So worth it!!!

    Nick

    The dolphin is amazing, it has saved me so much time and not to mention saved our filters, etc., while keeping the pool way cleaner than we were previously able to – I highly recommend purchasing one of these, you will not regret it!

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  23. KAREN G NASH

    5 out of 5 Great Product!

    KAREN G NASH

    I’ve had my cleaner a year and have no complaints so far. I am a 66 year old woman with shoulder problems and am able to lift it from the pool with little difficulty. I would definitely recommend this cleaner.

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    • Maytronics US

      Maytronics US

      Karen,
      We appreciate you giving Maytronics Dolphin the opportunity to help make your pool maintenance a little less work, having more time to enjoy. Thanks so much for being a valued Maytronics customer. Have a happy pool season!

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    • Maytronics US

      Maytronics US

      Karen,
      We appreciate you giving Maytronics Dolphin the opportunity to make your pool maintenance a little less work, having more time to enjoy. Thanks so much for being a valued Maytronics customer. Have a happy pool season!

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  24. Sam

    4 out of 5 mostly good but there are few bad issues

    Sam

    this robot cleaner does the job most of the time. I had it for two years now and I found 3 issues that I am not happy about. First, the foam wheels in front and back seem to have larger diameter than they should causing the brush not to be able to properly scrub the pool. This improved over time as the foam starts to wear out. The second issue is the rubber track between the front and back wheels keeps coming off causing the robot to stop and I have to pull it out of the water, put the rubber track back in the grooves and continue. This happens very frequently. The 3rd issue is the top fan casing window cover broke after 2 times of opening it to remove some leaves from the fan compartment. It seems the plastic latch degrades so much due to chlorine or other chemicals in the pool that it loses its elasticity and just breaks.

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  25. Michael McGregor

    5 out of 5 Should have bought this a long time ago!

    Michael McGregor

    I love this product. Used it for one full year last season and the results were great. Does a thorough job on floors and walls (not so great on steps though). Fairly light weight, no hoses to hook up; just drop in the pool. Easy to access and clean filters. Though I expect many more years out of this unit, I think it paid for itself in time saved just last year alone. I would have manually vac’d twice a week for two to three hours/week. I ended up NEVER hooking up the manual vac all season. If you’re looking to save yourself time and still have a clean, clear pool, this is a great buy.

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  26. Tom Friedman

    4 out of 5 Works well

    Tom Friedman

    I purchased a Dolphin Nautilus CC Robotic Pool Cleaner with Top Load Filter Basket one year ago. It is good at cleaning up leaves from the bottom of the pool. It can’t get everywhere as the pool has curves, but I don’t believe there is any robot that can. I have a lot of foliage in my back yard, and the robot helps a ton. I probably use it 2 to 4 times a week all year long and its still working.

    The only problem I had was the filter basket latch stopped latching correctly so when I would pull out the basket, the bottom would open and dump the debris into the robot. Maytronics provided a replacement basket under warranty.

    The model I have does not have a swivel so the power cord get wound up every time it is used, and it needs to be regularly “unwound.” This is not a big deal, but buying the one with a swivel would eliminate this extra step when using the robot.

    Overall, the robot is a huge help and I would buy agin.

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  27. Filip Hanik

    4 out of 5 Dolphin 99996403-PC Dolphin Nautilus Plus Robotic Pool Cleaner

    Filip Hanik

    What is good:
    The robot itself is phenomenal. We ran it for 18 hours after this winter. The pool was full of algae and leaves. The robot sucks up everything and it scrubs the walls free from algae.
    The reusable filters are super easy to clean. Take them out and rinse with a hose. Put them back in and start again.

    What can be improved:
    The model we have allows for 1 hour, 2 hour and 3 hour cycles. I want this thing to run for 10 hours without me having to intervene. I find it annoying that I have to go back out to the pool every three hours to turn it back on. So you can’t turn it on in the morning and go about your day. If you forget about it, you only get three hours of cleaning in.

    What sucks
    The control panel is sketchy. It doesn’t look tolerate weather very well and you have to baby it. We bring our control box into the house after each use while we leave the robot itself in a storage shed. Our first control box broke within 9 months. I called Maytronics. They ask you for the serial number and send you a new one immediately.

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  28. gkr

    4 out of 5 New concept paradigm : Pool Bot

    gkr

    Very efficient. No mechanical problems after 1 year.

    Negative: Scuffs pool surface on steps.

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  29. Mary Boyd

    5 out of 5 Best Investment Ever

    Mary Boyd

    We purchased the dolphin a year ago and we love, love, love our dolphin! It is a work horse and with minimal chemicals, the dolphin keeps our pool debris and algae free. The pool was built in 1956 and prior to the dolphin purchase we thought the pool needed to be resurfaced. Now, our pool looks crystal clear…top to bottom.

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  30. Amy Lawrence

    3 out of 5 Filter issues

    Amy Lawrence

    The machine works very well however i have had it for less than a year and the filter screen material is coming unattached. It does not fall under warranty and I cannot find a replacement for under $100.00.

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  31. W Crutchfield

    5 out of 5 3 Years use

    W Crutchfield

    This cleaner is way better than my old Polaris. It climbs, cleans and has less maintenance.

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  32. Jan Wampuszyc

    3 out of 5 Awkwardness of unit prevents a higher score

    Jan Wampuszyc

    The cleaning goes well; have never had cable tangling issues. The real problem with this unit is the incredible amount of debris it dumps back into the pool when pulling it out after a cleaning cycle. “Just flip it over before you take it out of the water, to minimize debris loss.” How about designing a system that doesn’t regurgitate?

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  33. Thomas Herzog

    5 out of 5 Great product

    Thomas Herzog

    Awsome, does great job and so simple to use and clean👍🏻

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  34. Frank

    4 out of 5

    Frank

    Product does a pretty good job but I wouldn’t say excellent. Customer service is very poor. I tried calling them and leaving message, sent an e-mail but no response.

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  35. Vicki Crawford

    5 out of 5 Easy pool cleaning

    Vicki Crawford

    We’ve had 2 different pool cleaners previously and we like this one the best! I like that I can program it to clean at any time without running the pool pump and filter.

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  36. Chris Stoddard

    5 out of 5 Great Pool Cleaner

    Chris Stoddard

    My Dolphin Nautilus CC Plus has been a great and dependable pool cleaner. It’s easy to clean debris from it and it does a good job vacuuming the leaves from the pool.

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Dolphin Nautilus

Performance Class: In Ground
Model #99996323

Dolphin Nautilus Robotic Pool Cleaner
Cleaning CoverageFloors, Walls
Automated Weekly TimerNo
Caddy IncludedNot Included
Weight16.5 lbs
Top