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3 Year Limited

Questions & Answers

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  • Question
    What is the typical life span of a Dolphin robot?
    Answer
    The Dolphin is designed to last many seasons. However, the lifespan differs from Dolphin to Dolphin. Many different factors play a role, such as amount of use, pool chemistry, and pool surface.
  • Question
    What DIY repairs can I complete on my Dolphin?
    Answer
    DIY repairs should be completed by an authorized technician. Please contact your local retailer for service, Maytronics directly at 1-888-365-7446 or the support page of our website.
  • Question
    What are the voltage requirements for the Dolphin power supply?
    Answer
    The Dolphin requires a standard 120v outlet for power.
  • Question
    What are the plastic wrappers around the white foam climbing rings?
    Answer
    These are to protect the climbing rings during shipping. Please be sure to remove before the initial cycle.
  • Question
    What are the ideal operating temperatures for my Dolphin cleaner?
    Answer
    Dolphin robotic pool cleaners are best used in temperatures between 43 and 93 degrees.
  • Question
    Should I remove the Styrofoam from the motor unit?
    Answer
    No, do not remove, this is not packing material. These help the Dolphin with buoyancy within the pool.
  • Question
    My white climbing rings are dented, are they damaged?
    Answer
    No, the indentions on the rings are normal and due to the product settling during shipping. The rings will reshape once saturated with water.
  • Question
    How do I remove the Dolphin from the pool?
    Answer
    Using the floating cable, pull the robot to the edge of the pool. Grab the handle and remove the robot from the water. Do not pull the robot out of the water using the cable. Place the pool cleaner on the side of the pool to allow the water to drain.
  • Question
    How do I register my Dolphin warranty?
    Answer
    Please visit link below to register you Dolphin. https://registration.maytronics.com/
  • Question
    How can I order parts for my Dolphin?
    Answer
    You may contact any dealer that sells our brand to purchase replacement parts. If you do not have a local retailer in your area, there are internet dealers that sell the Dolphin parts as well.
  • Question
    How do I get service for My Dolphin cleaner?
    Answer
    Please contact your original dealer of purchase for warranty service. If your dealer does not offer service, please contact Maytronics toll free at 1-888-365-7446 or the support page on our website.
  • Question
    How can I get a manual for my Dolphin?
    Answer
    To view the manual for your Dolphin, please visit the link below.
    http://manuals.maytronics.com/
  • Question
    Does the Dolphin pool cleaner ‘learn’ my pool?
    Answer
    No, the Dolphin pool cleaner performs a new mapping sequence on each cleaning cycle.
  • Question
    Can you use this cleaner in an in-ground pool?
    Answer
    Yes. The this Dolphin robotic pool cleaner is designed for the in-ground pool application.
  • Question
    Can you use Dolphin cleaners in hot tubs or ponds, etc.?
    Answer
    No, the Dolphin is not designed to clean hot tubs or ponds.
  • Question
    Can you leave the power supply out in the weather?
    Answer
    The power supply is water resistant but not waterproof. Please cover the power supply if inclement weather approaches. Do not leave the power supply in standing water. Do not allow the power supply to be submerged in the pool.
  • Question
    Can you leave the Dolphin in the Water?
    Answer
    It is safe to leave your Dolphin cleaner in the water when not in use. However, (when adding chemicals to the pool) please remove the Dolphin until the proper chlorine and PH balance are obtained.
  • Question
    Can I use my Dolphin pool cleaner with an extension cord or surge protector?
    Answer

    The Dolphin is not designed to be used with an extension cord. There are many different types of extension cords and we do not recommend using one. However, it is safe to use a surge protector with the Dolphin. This will help protect the Dolphin from surges in power such as thunderstorms.

  • Question
    Can I use my Dolphin in an Infinity pool?
    Answer
    Not all Dolphins are suitable for infinity pools, please contact Maytronics directly or your local Dolphin retailer for information regarding the models that are suitable for this pool type.
  • Question
    Can I use a Dolphin pool cleaner with my fiberglass or vinyl pool surface?
    Answer
    Yes, the Dolphin is suitable to use in fiberglass or Vinyl pool surfaces.
  • Question
    Can I purchase a Dolphin pool cleaner online with warranty service?
    Answer
    Maytronics offers several pool cleaners both via brick and mortar stores and via internet dealers that include warranty rights. Please refer to the ‘Residential pools’ section of our website for our product listings.
  • Question
    Can I purchase a Dolphin pool cleaner and use it abroad?
    Answer

    Dolphin pool cleaners purchased in the United States must be operated in North America in order to retain the warranty rights. Using any Dolphin pool cleaner outside of North America (that is purchased in the US) voids the warranty service agreement.

  • Question
    Can I leave the power supply unit outside in the elements?
    Answer
    The power supply unit is an electrical device which must be protected from the elements. When in use the unit needs to remain dry. Do not submerge the power supply unit in water as this will damage the internal components.
  • Question
    Are Dolphin pool cleaners safe to use when I'm swimming in my pool?
    Answer
    Dolphin pool cleaners are safe to use for the general public, however, (for safety precautions) we do not recommend swimming while the cleaner is in use. We also do not recommend leaving the cleaner in the pool for long extended periods of time.*

     

    *Please note the pool cleaner may stay in the water when using features such as the weekly timer for automating cleaning when you are away from your home.

Customer Reviews

Dolphin Premier Robotic Pool Cleaner

Based on 23 reviews

Share your thoughts!

4.65 out of 5 stars

23 reviews

Let us know what you think...

What others are saying

  1. Gus

    5 out of 5 Should've bought it sooner!

    Gus

    Works great. Simple operation.
    1) Drop in pool.
    2) Let it do its thing.
    3) Take out and clean filter.
    Repeat.
    P.S. Get the Caddy!!!

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  2. elrod

    5 out of 5 Just amazing

    elrod

    I have owned my current 18×36 in ground pool for over 20 years. This new device saves me time and money AND labor. it works near flawless and keeps my pool cleaner than I have ever been able to maintain it. 10 minutes set time – 15 minutes clean up. Forget the remote – not worth the effort. Thinking back to all the years without this device – wow- I sure wasted manpower and energy- not to mention money on chemicals, etc I no longer need to maintain. Sure, its an investment – but worth every penny in my book. This will be my third season with it and we get along just fine.

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  3. John

    4 out of 5 Great for Midwest leaves

    John

    Skims the bottom of the pool pretty good and easy to take the filter/cloth bag out and clean. Pretty basic cleaner, looks well made.

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  4. Vincent Mennecke

    5 out of 5 Dolphin premier cleaner

    Vincent Mennecke

    The dolphin Premier is a great robot put it in set it 3 hours later your pool is clean very easy to operate

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  5. Bob Severson

    5 out of 5 Works Great in My Fiberglass Pool

    Bob Severson

    I have not used my vacuum hose since I purchased this cleaner. I just drop in the pool and let it go. Clean the filters when it is done. My pool filter lasts longer and requires less frequent cleaning since I purchased my Dolphin. It was a worthwhile investment.

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  6. Ciro John Talento

    4 out of 5

    Ciro John Talento

    Good product, the only con I have is it take longer then expected to clean my pool

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  7. Joe Duncan

    5 out of 5 Performs better than expected

    Joe Duncan

    After using this product for about 9 months in a Texas pool which has leaves, dust, and hot sun for algae buildup, this cleaner has done an excellent job of keeping the pool in top condition. Additionally it does a much more complete job than I could do previously. Expensive, but well worth the investment.

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  8. Phill Sheffield

    5 out of 5 Great Sweeper-cleaner

    Phill Sheffield

    This makes owning a pool so much easier. Put it in and let it do it’s work. 15 minutes cleanup and you’re done.

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  9. Sherry Childress

    5 out of 5 Love My Dolphin

    Sherry Childress

    I keep my pool open year round–there’s nothing more depressing than a covered pool. Maintenance has never been easier–even in “leaf” season. I’m going on my third year with the dolphin premier. “Max” keeps the pool spotless clean and the water sparkling. I love my dolphin!!

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  10. Patty

    5 out of 5 Excellent Purchase

    Patty

    After doing my research on the various types of cleaners decided to purchase the Dolphin Premier. Was skeptical as I had heard the Dolphin computers typically failed easier than other brands. Have used my Dolphin Premier 2-3 times a week and love it. Makes having the pool so much nicer not having to drag out the old hose and spend over an hour cleaning. Changing the different type of filters is a breeze along with cleaning the filters. Definitely worth my money in the time it saves me from cleaning the pool every week.

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  11. Paul Isacsson

    5 out of 5 Happy I bought the DolphinClassic 5 Robotic Pool Cleaner

    Paul Isacsson

    I purchased my Dolphin on the internet last summer. Prior to purchasing I researched it as much as possible on the internet. Reviews were quite convincing. I have not used it since last September when I closed my pool. However, I used it frequently when it arrived and was very pleased with the results. In the 3 hour operation it did a terrific job and I was very impressed with its ability to climb up the sides of the pool and clean. The Dolphin came with the two screen filters and the bag filter. Being in the Northeast with perhaps more airborne debris than more Southern and Western areas, I found the cloth bag as the most efficient and effective way of cleaning my pool. It takes about 15 minutes to make it clean again which is a fair trade off for me. Also I had occasion to call customer service wit an operation question and was pleased with the response.
    In summary, to date I am very satisfied with my Dolphin

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  12. Bonnie Barker

    5 out of 5 Wonderful pool cleaner

    Bonnie Barker

    Rickie, our pool robot, is fantastic. He works for hours at a time and is so quiet. We are in Arizona on a golf course so we get grass, tiny mesquite leaves, calcium flakes from hard water and when the monsoons come, all kinds of debris. Rickie takes care of it all. It’s amazing what you find in the filter bag. So glad I’m not swimming in that stuff any more. We love our robot.

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  13. Willie Murrell

    5 out of 5

    Willie Murrell

    Have owned the Dolphin Premier for one full season. Absolutely love it. Make sure to get the cart caddy makes handling easy.

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  14. Jeff Parrett

    4 out of 5 Tremendous Time Saver

    Jeff Parrett

    I purchased this for my Texas pool last Summer. I keep my pool open all year and have different challenges throughout the year – Leaves in the Fall, pollen and Oak tassels in the Spring and Algae in the Summer. I really like the different filter media. The cleaner works great and really saves alot of my time (well worth the price in time saved). My only complaint is that the leaf bag is a little difficult to get on and I have concerns about the durability of the metal wire (connected to plastic) that you stretch the bag over. Also, the filter light seems sensitive when I change the filter media. Overall, a great cleaner that saves lots of time to enjoy, not clean, the pool.

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  15. 2M PWR

    5 out of 5 Worry Free!

    2M PWR

    Had done plenty of research.
    Googled-video on it and found a customer who thoroughly did a demo on the dolphin.
    I purchased it last year 2017 and it’s worth every penny!
    Ease of use, completely cleans in all ways.
    Worry Free!

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  16. Terry

    5 out of 5 My dolphin premier

    Terry

    We love ours we have never cleaned the old way. It’s so easy and takes just a couple minutes to start.
    Year three and no problems at all.

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  17. Debbie

    3 out of 5 Not great

    Debbie

    It tends to stay at the deep end of the pool and not go to the shallow end to clean. Very heavy to lift in and out of pool.

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  18. Laurie

    5 out of 5 Love this, my pool is so clean.

    Laurie

    I absolutely love this product. I have had it for about a year now. I use the flat filters in the summer and switch to the leaf bag in Fall through Spring. The leaf bag holds a ton so I only have to empty it every day or so instead of a few times a day as I did with my polaris. In Spring, not only did it pick up all the seed droppings; but it picked up all of the pollen. My pool has never been cleaner and with little effort on my part. Thank you for such a great product.

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  19. Dan

    5 out of 5 Great machine!

    Dan

    It’s a solid pool cleaner. We’ve gone through half a dozen other pool cleaners over the last 15 years and this is by far the best one we’ve had. It does a great job keeping our pool clean and it’s easy to maintain.

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  20. Kelly Houlihan

    5 out of 5 Super Clean

    Kelly Houlihan

    This is a great pool cleaner. It does a fabulous job and is easy to clean.

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  21. William Farris

    5 out of 5 Great pool cleaner!!!

    William Farris

    This is our 2nd pool cleaner. The first one was a less expensive model and we had it for 7 years and we were extremely happy with it so we bought a better version with two different filter systems. It does an even better job than the first one. The remote makes it even more handy. It is a great advantage to be able to leave it in the pool and set the timer and it cleans in cycles, which keeps the pool clean. Other than skimming leaves out of the top, it keeps my pool clean.

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  22. Raymond Hammonds

    3 out of 5 Not good coverage

    Raymond Hammonds

    Not happy with the product as it rarely covers the entire pool. I have to run it 2-3 times to get partial coverage.

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  23. william Elkins

    4 out of 5 Dolphin Premier

    william Elkins

    The best pool sweep I have owned. Does an outstanding job. The only complaint is the red light stays on even when its clean and the leaf bag doesnt work.

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Dolphin Premier

Advanced Class
Model #99996339-SPL

Dolphin Premier Robotic Pool Cleaner
Cleaning CoverageFloors, Walls, Waterline
Automated Weekly TimerYes
Caddy IncludedNot Included
Weight22 lbs
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