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2 Year Limited

Questions & Answers

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  • Question
    What is the typical life span of a Dolphin robot?
    Answer
    The Dolphin is designed to last many seasons. However, the lifespan differs from Dolphin to Dolphin. Many different factors play a role, such as amount of use, pool chemistry, and pool surface.
  • Question
    What DIY repairs can I complete on my Dolphin?
    Answer
    DIY repairs should be completed by an authorized technician. Please contact your local retailer for service, Maytronics directly at 1-888-365-7446 or the support page of our website.
  • Question
    What are the voltage requirements for the Dolphin power supply?
    Answer
    The Dolphin requires a standard 120v outlet for power.
  • Question
    What are the plastic wrappers around the white foam climbing rings?
    Answer
    These are to protect the climbing rings during shipping. Please be sure to remove before the initial cycle.
  • Question
    What are the ideal operating temperatures for my Dolphin cleaner?
    Answer
    Dolphin robotic pool cleaners are best used in temperatures between 43 and 93 degrees.
  • Question
    Should I remove the Styrofoam from the motor unit?
    Answer
    No, do not remove, this is not packing material. These help the Dolphin with buoyancy within the pool.
  • Question
    My white climbing rings are dented, are they damaged?
    Answer
    No, the indentions on the rings are normal and due to the product settling during shipping. The rings will reshape once saturated with water.
  • Question
    How do I remove the Dolphin from the pool?
    Answer
    Using the floating cable, pull the robot to the edge of the pool. Grab the handle and remove the robot from the water. Do not pull the robot out of the water using the cable. Place the pool cleaner on the side of the pool to allow the water to drain.
  • Question
    How do I register my Dolphin warranty?
    Answer
    Please visit link below to register you Dolphin. https://registration.maytronics.com/
  • Question
    How can I order parts for my Dolphin?
    Answer
    You may contact any dealer that sells our brand to purchase replacement parts. If you do not have a local retailer in your area, there are internet dealers that sell the Dolphin parts as well.
  • Question
    How do I get service for My Dolphin cleaner?
    Answer
    Please contact your original dealer of purchase for warranty service. If your dealer does not offer service, please contact Maytronics toll free at 1-888-365-7446 or the support page on our website.
  • Question
    How can I get a manual for my Dolphin?
    Answer
    To view the manual for your Dolphin, please visit the link below.
    http://manuals.maytronics.com/
  • Question
    Does the Dolphin pool cleaner ‘learn’ my pool?
    Answer
    No, the Dolphin pool cleaner performs a new mapping sequence on each cleaning cycle.
  • Question
    Can you use this cleaner in an in-ground pool?
    Answer
    Yes. The this Dolphin robotic pool cleaner is designed for the in-ground pool application.
  • Question
    Can you use Dolphin cleaners in hot tubs or ponds, etc.?
    Answer
    No, the Dolphin is not designed to clean hot tubs or ponds.
  • Question
    Can you leave the power supply out in the weather?
    Answer
    The power supply is water resistant but not waterproof. Please cover the power supply if inclement weather approaches. Do not leave the power supply in standing water. Do not allow the power supply to be submerged in the pool.
  • Question
    Can you leave the Dolphin in the Water?
    Answer
    It is safe to leave your Dolphin cleaner in the water when not in use. However, (when adding chemicals to the pool) please remove the Dolphin until the proper chlorine and PH balance are obtained.
  • Question
    Can I use my Dolphin pool cleaner with an extension cord or surge protector?
    Answer

    The Dolphin is not designed to be used with an extension cord. There are many different types of extension cords and we do not recommend using one. However, it is safe to use a surge protector with the Dolphin. This will help protect the Dolphin from surges in power such as thunderstorms.

  • Question
    Can I use my Dolphin in an Infinity pool?
    Answer
    Not all Dolphins are suitable for infinity pools, please contact Maytronics directly or your local Dolphin retailer for information regarding the models that are suitable for this pool type.
  • Question
    Can I use a Dolphin pool cleaner with my fiberglass or vinyl pool surface?
    Answer
    Yes, the Dolphin is suitable to use in fiberglass or Vinyl pool surfaces.
  • Question
    Can I purchase a Dolphin pool cleaner online with warranty service?
    Answer
    Maytronics offers several pool cleaners both via brick and mortar stores and via internet dealers that include warranty rights. Please refer to the ‘Residential pools’ section of our website for our product listings.
  • Question
    Can I purchase a Dolphin pool cleaner and use it abroad?
    Answer

    Dolphin pool cleaners purchased in the United States must be operated in North America in order to retain the warranty rights. Using any Dolphin pool cleaner outside of North America (that is purchased in the US) voids the warranty service agreement.

  • Question
    Can I leave the power supply unit outside in the elements?
    Answer
    The power supply unit is an electrical device which must be protected from the elements. When in use the unit needs to remain dry. Do not submerge the power supply unit in water as this will damage the internal components.
  • Question
    Are Dolphin pool cleaners safe to use when I'm swimming in my pool?
    Answer
    Dolphin pool cleaners are safe to use for the general public, however, (for safety precautions) we do not recommend swimming while the cleaner is in use. We also do not recommend leaving the cleaner in the pool for long extended periods of time.*

     

    *Please note the pool cleaner may stay in the water when using features such as the weekly timer for automating cleaning when you are away from your home.

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Dolphin Proteus DX4 Robotic Pool Cleaner

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Dolphin Proteus DX4

Advanced Class
Model #99996207-LESW

Dolphin Proteus DX4 Robotic Pool Cleaner
Cleaning CoverageFloors, Walls, Waterline
Automated Weekly TimerYes
Caddy IncludedNot Included
Weight16.5 lbs
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