Dolphin DIY Troubleshooting Tips
Dolphin DIY Troubleshooting Tips
By Christine G. Adamo
Maytronics Dolphin pool cleaning robots are No. 1 sellers. These top-rated robots make easy work of pool maintenance—and here’s proof: If your unit’s behavior seems atypical, you can trust Maytronics to fix the problem. With the Industry’s Best robotic pool cleaner warranties and service, our Customer Support and Technical Support teams are here to keep you and your family in the swim.
Yet, what if you like to tinker or think there’s a simple poolside fix? You may be right! In this DIY Troubleshooting blog series, we’ll offer detailed tips informed by robotic vacuum and pool owner FAQs. For all you know, they’re quite possibly questions of your own! Each blog will address a different Dolphin automatic pool cleaner issue you can remedy yourself, yet you’re always welcome to contact us.
Call Maytronics at (888) DOLPHIN. That’s (888) 365-7446.
Dolphin DIY Troubleshooting
You’ve asked—we’ve got answers. Maybe you wonder whether your Dolphin’s Intelligent Navigation system is on-target. Or, perhaps, your pool cleaner’s timer and other programmable features seem a bit daunting. In any case, Maytronics’ DIY Troubleshooting tips are meant to help you solve the problem quickly and worry-free. Through this series, you’ll learn simple Do-It-Yourself remedies related to:
• Filters – Care for Dolphin filter bags/cartridges.
• Navigation – Get your Dolphin robot “unstuck.”
• Power Supply & Timer – Run your robotic vacuum.
• MyDolphin App & Bluetooth® – Use remote features.
• Manuals, Parts & Repairs – Locate info, components, etc.
• Service, Warranties & Rebates – Enjoy your Dolphin experience.
The end goal of all of this is to help you truly benefit from the Dolphin Difference. In this first installment, we’ll walk you through the Dolphin pool cleaning robot filter maintenance process. We’ll address other important topics, too, like: how to contact Technical/Customer Support, how to activate your robotic pool cleaner Warranty online and how to claim any Rebates you’re entitled to.
To suggest a DIY topic, click HERE. Let the troubleshooting begin!
Caring for Dolphin Filter Bags & Cartridges
Your drop-and-go Dolphin is equipped with a multi-layer filter system that traps everything from coarse to fine and ultra-fine particles. As a happy consequence, your in-ground or above-ground swimming pool offers you nothing but sparkling clean pool water. Though, more importantly, you and your guests can comfortably enjoy yourselves knowing that you’re safe from harmful bacteria.
Achieving that level of clean—from pool surface to pool floor—does require a bit of routine filter maintenance on your part. Maytronics has made it as simple as possible to enhance your residential or commercial swimming pool experience, since all you typically need to do is: Pull the filter out, rinse it clean with a hose, let it air dry and reseat it. Answers to Dolphin user questions about filters follow.
Oops, the light’s on!
Q. The Full Filter Indicator light comes on—but our filters are clean. What could this mean?
A. Your Dolphin’s Full Filter Indicator light is controlled by a sensor attached to the unit’s motor. It should come on anytime a filter bag or filter cartridge is near full, making it difficult for your Dolphin to draw water through it. Let’s say this isn’t the case for you, since it doesn’t sound like it. You’ll want to apply these DIY quick fixes:
• Clear all filter bags/cartridges of visible debris.
• Then, deep clean and fully seat the unit’s filters.
• With your Dolphin in use, press the “Reset” button.
• Hold the “Reset” button down for about 3-5 seconds.
• Check the Full Filter Light indicator, ensuring that it’s off.
In essence, what you’ve just done is “zero” out the sensor. As a result, that light shouldn’t turn on again until the filters begin to fill up or are full.
What about damaged filters?
Q. My Dolphin’s filters are torn or otherwise damaged. Because of this, I want to know if there are replacement parts available. If so, what’s the best way for me to obtain them?
A. We’re sorry to hear that, though you may be luckier than you think! It’s possible your filters are still covered by a warranty. Even if they aren’t, parts and accessories like these can be purchased from a local authorized retailer within the Maytronics Distributor network. We’re happy to help you figure out which situation applies to you:
• First, locate your unit’s Serial #.
• Look in the casing near the bar code.
• See that white strip? Your Serial # is there.
• Call Dolphin Customer Support: (888) 365-7446.
• If a warranty applies, we’ll ship you a replacement.
If a warranty does not apply, we’ll make a friendly referral to your closest neighborhood Dolphin dealer.
Customer Service, Rebates & Warranties
Experience the Dolphin Difference for yourself, by reaching out any time you have a need. As you’ve learned, our Customer Support team is happy to serve you. So is our Technical Support team. Let these pool industry professionals enhance your clean, safe swim experience with us.
From routine questions to Rebate and Warranty details, they know their stuff. Can we help you find accessories for an Olympic-sized swimming pool? Do you hope to check on a repair? Are you keen to know which Dolphin robot is best suited to your own private swimming pool? Contact Us at MaytronicsUS.com. Or click HERE to help yourself:
• Register your Dolphin for faster service.
• Upload proof of purchase for your Warranty.
• Enter your Dolphin Days Rebate Coupon Code.
• Coupon Code not working? Try entering it again.
• If needed, verify the Coupon Code with your retailer.
Whenever you buy Dolphin parts or products, save your bill of sale. Also, on a related note, have your receipt and your unit Serial # handy whenever you call or otherwise contact us.
EDITOR’S NOTE: This is the first installment in our DIY Troubleshooting blog series. Got a DIY topic to suggest? Submit it to Facebook, Twitter or Instagram using #MaytronicsUS.